We offer a “no questions asked” return/exchange policy for Apparel.
- For COD orders, we offer return/exchange but the amount is refunded as Joe Hazel store credit which you can use for your future orders. Also, COD handling charges (INR 50) charged at the time of placing the order are not refundable.
- What if I need to exchange/cancel my order?
- Orders are cancellable for up to 12 hours after they are placed. If you need to make any changes, email firstname.lastname@example.org. After 12 hours, your order is already under processing and we are unable to cancel or change it in any way.
Important things to keep in mind while sending back the product for return/exchange:
- All items must have the original tags, and should be unworn, unwashed, and undamaged with no smell of perfume, deodorant or detergent.
- All items should be free of make-up or tan marks
- Please ensure correct pieces for return/exchanges are handed over to the delivery executive. We take no liability incase incorrect piece is handed over. Additional reverse and forward shipping charges will be levied for pickup of correct pieces again and shipping back wrong piece
- To ensure your Joe Hazel garments are not damaged during shipment, please re-use the entire original packaging for proper care and protection
- It takes about 12-15 working days to complete your return/exchange request post your request has been triggered.
- Primary return/Exchange pickup will be done once (which includes 3 attempts by the delivery partner). Incase the pickup is cancelled by the customer, additional charge will be levied for triggering pickup again
- In the case of COD orders, handling charges (INR 50) will not be refunded.
How soon do I have to make an exchange/return request?
All exchange/return requests must be placed within 7 days of receipt of items. Reverse pick-up of these items should be made within 5 days of placing the exchange request. If you do not provide a time for the reverse pick-up, within 5 days of placing the request, the return/exchange will be cancelled. Please note an exchange request will be entertained only twice against the original order.
My item arrived damaged or defective. What should I do?
In case you have received a damaged or a defective piece, please initiate a request for exchange/return by notifying our customer care, either by call or email, along with pictures of the damage/defect to email@example.com and we will help you out.
The product delivered is incorrect. What should I do?
This is highly unlikely, but we always leave room for human error. In case you have received a wrong product, please initiate a request for exchange/return by notifying our customer care, either by call, whatsapp or email, along with pictures of the product to firstname.lastname@example.org and we will help you out.
How does the return/exchange process work?
- Once we receive your request on email from you, we’ll give you a call and confirm the same.
- Next, we will initiate the reverse pick-up to our courier partner, who will get in touch with you and request a convenient time and date for the pick-up. Please note, the pick-up should be made within 5 days of receipt of product. Any later pick-ups will not be considered for return/exchange.
- Our courier person will arrive at your place to pick-up the product for exchange. Please note that the field executive for delivery and pick-ups are different.
- Once we receive the product, we will check it for being unused, unwashed, and undamaged and also have the original tags/packaging in place. Post that, we will send out the product requested by you for return/exchange. In case the received item does not meet the above conditions, it will not be accepted and will be returned to you at your expense. Please note an exchange request will be entertained only twice against the original order.
- For exchange cases, we will call you back once the quality check is complete. We will agree on the item to be sent in exchange and update your account. Please note – the entire process in case of an exchange, from initiating the request to delivering the requested exchange product can take anywhere between 15-25 days, depending on the date of reverse pick up of the product.
Zero cancellation charges.
Full refund on receipt of garment.
How can I cancel an exchange request?
To cancel your exchange request, you can give us a call (+91-9899425888 ) or mail us at email@example.com with your order no and mail id within 24 hours of placing an exchange request.
How do I get my money back in case of returns?
In case of a return, we offer the full amount back into your initial payment mode (bank account, credit card, etc.) for prepaid orders. In case of COD orders, you will get Joe Hazel store credit as a refund and can be used for future purchases. We will not refund cash for Cash On Delivery orders.